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Flower Bulbs & Perennials at Wholesale Prices

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Frequently Asked Questions & Customer Service

We're happy to help in anyway we can! For answers to your questions and concerns, please choose a topic from the list below.

Frequently Asked Questions

What forms of payment do you accept?
What is my Hardiness Zone?
When will my order ship?
How do I place an order?
How much do you charge for shipping & handling?
My coupon or discount doesn't appear. How do I claim it?
How do I unsubscribe from the e-mail list?
Contact Us

Ordering

Searching for Plants & Products
Registering and Placing an Order
Using the Shopping Cart
Print an Order Form

Order Processing

Order Status
Substitutions
Cancellations
Returns

Balance Due

Shipping & Taxes

Shipping Rates
How and Where We Ship
Shipping to a Different Address
Shipping Schedule
Shipping Methods
Sales Tax

Planting and Care

What To Do When Your Plants Arrive
K. van Bourgondien, Planting Guides
How to care for Plants in extreme heat

Coupons, Gift Certificates & Contests

Redeeming Coupons
Gift Certificates
Gift Certificate Inquiry
Replacement Certificate Inquiry
Contests

Account Maintenance

Updating Your E-mail Address or Billing/Shipping Address
Subscribe or Unsubscribe from K. van Bourgondien, E-mail List
Subscribe or Unsubscribe from K. van Bourgondien, Catalog Mailings

Technical Assistance

Cookies
Browser/OS Problems
Missing Buttons or Links
Reporting Technical Problems
Did My Order Go Through?
Email Newsletter Help & Troubleshooting
Image problems in AOL (funny colors, etc.)

Policies & Guarantees

Privacy Policy
Links
K. van Bourgondien, No-Risk Guarantee



Have another question? Return to the Customer Service Help page or send an e-mail directly to Customer Service


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